Newsletter December 2016
It is with sadness that we farewell Dr Karen Oldfield who has been on maternity leave and will not be returning to General Practice at the present time. She is going to look into doing some research and care for her young family. We wish her and her family all the best.
We are also saying a temporary farewell to Dr Emily Loan who will be going on maternity leave at the end of December. Our best wishes to her and her husband as they welcome a new baby!
We warmly welcome Dr Anna Kang who will be joining our team permanently after Christmas. She is a senior registrar who has completed her first year of vocational training. She will be working 4 days a week.
We also welcome Dr Jolyn Tay, our new registrar who will be training with us for 6 months, and supervised by both Dr Samantha Murton and Dr Geetha Cox.
Dr Geetha Cox will be on leave until February 2016. Her regular patients will be able to see the Duty Doctor any time during this time.
Patient Feedback Survey
Thanks to those who have taken the time to complete the national online survey. This is now part of our regular practice and we appreciate the feedback we received.
Not arriving for appointments
We have noticed an increase in the number of patients not turning up for their appointments, without any notice. We are therefore unable to offer the slot to another patient who may need it. We realise that sometimes circumstances change, but we would appreciate at least 2 hours notice if you cannot make your appointment. Thank you.
NES (National Enrolment Service)
The NES is now in operation and we are required to have photo ID for all new patients and to confirm details with the NHI database for all current patients on arrival. We appreciate your patience while this is being rolled out.
We will be closing at midday on Friday December 23rd and
will be open between Christmas and New Year
for on the day appointments only.
Wednesday 28th - Friday30th from 9am-12.30pm.
We will resume our normal business hours from 8.30am
on Wednesday 4thth January 2017
We wish you all a very happy and restful Christmas Season!
From all the staff at Capital Care.
Don’t forget to cover up over the summer –
both your body and your food!
Primary care patient experience survey
Your general practice or community health clinic may begin participating in a new national survey in 2016 to find out what your experience with health care is like and how your overall care is managed.
Taking part is voluntary and anonymous.
If you take part, your privacy will be protected throughout the process. Your practice will need to share your contact details, including email address and mobile number, only so that you may receive an email or text invitation to complete the survey online.
By taking part in the survey, you would be helping to improve care and access to health services in local communities across New Zealand.
Key benefits of participating
The survey enables you to have a voice and the health teams that care for you can hear it through a direct and timely link.
How will you be surveyed?
If you have been to your GP or nurse during a survey sample week you may receive a unique link to complete the survey online. Invitations will be emailed or texted to you through a national system.
Can patients complete the survey at the practice eg, while they wait?
We are testing and considering in situ surveying, where patients can complete the online survey while at the practice. If successful, this method may be available for the August 2016 survey in some practices.
Who will be surveyed?
There has been a phased roll-out of the survey beginning in February 2016. For this round, patients enrolled with and seen by participating practices in the period 8–14 August 2016 may be sent a survey via email or SMS during the week of 24 August 2016. Children under 15 will not be surveyed.
How often will patients be surveyed?
The survey will be conducted nationally every three months. You won’t be asked to participate more than once every six months. In fact there is only a 19.8 per cent chance of a patient that sees a doctor or nurse once a month receiving the survey twice in a year.
Why is the survey being introduced?
Understanding patients’ experience is vital to improving patient safety and the quality of care. It helps us understand the quality of health and disability services. Currently New Zealand does not have a consistent national approach to collection, measurement and use of primary care patient experience information on a regular basis.